Shipping Information

At Proven Parts Australia, we want to get your performance upgrades to you as quickly and safely as possible. Below you’ll find everything you need to know about how we handle shipping.

Processing Times

• Orders are usually processed within 1–3 business days.

• Some products are made to order (e.g., titanium exhaust systems, custom parts). These items may require additional lead time before dispatch. Lead times vary depending on the product, and we’ll keep you updated every step of the way.

• Orders from partnered brands such as Maxton Design, Eibach, and Garrett Turbo typically delivered for Australia customers within 3–5 business days.

Shipping Times

Domestic (Australia):

• Standard Shipping: 7–16 business days after dispatch

• Express Shipping: 5–9 business days after dispatch
  (Express options available at checkout)

International:

• 10–30 business days, depending on the destination and customs clearance.

Please note: All shipping timeframes are estimates and may be affected by courier delays, customs processing, or other unforeseen circumstances.

Shipping Costs

• Standard Shipping: $29.50

• Express Shipping: $85.00

• FREE Standard Shipping on orders over $500

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email containing your tracking number, allowing you to follow your parcel every step of the way.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 48 hours and provide photos of both the packaging and the product so we can assist promptly.

If your parcel is lost in transit, we will work directly with the courier to resolve the issue as quickly as possible.

Factory Direct Dispatch

Please note that, in some cases, your order may be dispatched directly from our overseas manufacturing facility. This will only occur if the product you have ordered is temporarily unavailable in our Australian warehouse.

Shipping directly from our factory allows us to minimise delays and ensure you receive your order as quickly as possible, rather than waiting for the next Australian stock replenishment.

If your order is dispatched from our overseas facility, please allow additional transit time compared to orders shipped from within Australia. Estimated delivery timeframes will vary depending on your location and the shipping method selected at checkout.

Rest assured, all orders are provided with tracking information once dispatched, and our team is always available to assist with any questions regarding your shipment.

Questions?

If you have any questions, please visit our Contact Page and our team will be happy to help.