Shipping Information

At Proven Performance Parts, we want to get your performance upgrades to you as quickly and safely as possible. Below you’ll find everything you need to know about how we handle shipping.

Processing Times

• Orders are usually processed within 1–3 business days.

• Some products are made to order (e.g., titanium exhaust systems, custom parts). These items may require additional lead time before dispatch. Lead times vary depending on the product, and we’ll keep you updated every step of the way.

• Orders from partnered brands such as Maxton Design, Eibach, and Garrett Turbo typically delivered for Australia customers within 3–5 business days.

Shipping Times

Domestic (Australia):

• Standard Shipping: 7–16 business days after dispatch

• Express Shipping: 5–9 business days after dispatch
  (Express options available at checkout)

International:

• 10–30 business days, depending on the destination and customs clearance.

Please note: All shipping timeframes are estimates and may be affected by courier delays, customs processing, or other unforeseen circumstances.

International Orders — Customs, Duties & Taxes

If you are ordering from outside Australia, please read this before you place your order.

In most cases your order will attract a customs clearance fee, import duty or local tax when it arrives in your country. These charges are set by your own government, not by us. They are payable by you as the importer and are not included in the price you pay at checkout.

Here is how it usually works:

• Your parcel arrives in your country and is held by customs or the carrier until any charges are paid.

• Once customs notifies us that a fee is outstanding, one of our team will contact you to let you know.

• In many cases customs or the carrier will also contact you directly, usually by email or SMS.

• Your parcel is released and delivered as soon as the charge is paid.

Please keep an eye on your email, including your junk or spam folder, for a message from customs or your carrier about your order. Parcels are generally only held for a limited time, so responding promptly avoids further delay or the parcel being returned.

If anything is unclear, contact us with your order number and we will help you work out what is happening with your shipment.

Oversized & Crated Items

Some products are simply too large or too fragile to travel as a standard parcel. Carbon fibre bonnets, guards, wide-arch panels, rear wings and full body kits all fall into this category.

These items are packed into a purpose-built wooden crate before they travel. Crating is the only reliable way to protect a large carbon panel from flex, pressure and impact damage in transit — a bonnet that arrives cracked is no use to anyone.

Because crated freight moves on a different network to standard parcels, please allow additional time on these orders:

• Building and packing the crate adds time before dispatch.

• Oversized freight travels by road and bulk transport rather than standard courier, which usually means a longer transit and fewer delivery runs each week.

• Regional and remote addresses can add further time, and some carriers will contact you to arrange a delivery window.

Crated orders are tracked like any other, and we will keep you updated from dispatch through to delivery. If you would like an estimated timeframe for a specific oversized item before you order, contact us and we will confirm it for you.

Shipping Costs

• Standard Shipping: $29.50

• Express Shipping: $85.00

• FREE Standard Shipping on orders over $500

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email containing your tracking number, allowing you to follow your parcel every step of the way.

Damaged or Lost Parcels

If your order arrives damaged, please contact us within 48 hours and provide photos of both the packaging and the product so we can assist promptly.

If your parcel is lost in transit, we will work directly with the courier to resolve the issue as quickly as possible.

Factory Direct Dispatch

Please note that, in some cases, your order may be dispatched directly from our overseas manufacturing facility. This will only occur if the product you have ordered is temporarily unavailable in our Australian warehouse.

Shipping directly from our factory allows us to minimise delays and ensure you receive your order as quickly as possible, rather than waiting for the next Australian stock replenishment.

If your order is dispatched from our overseas facility, please allow additional transit time compared to orders shipped from within Australia. Estimated delivery timeframes will vary depending on your location and the shipping method selected at checkout.

Rest assured, all orders are provided with tracking information once dispatched, and our team is always available to assist with any questions regarding your shipment.

Questions?

If you have any questions, please visit our Contact Page and our team will be happy to help.