Refund/ Change of Mind
At Proven Performance Parts, we take pride in supplying high-quality performance products. Due to the nature of our products and operations, we maintain a strict refund policy.
We do not offer refunds, returns, or exchanges for change-of-mind purchases. All orders are considered final once they have been placed and confirmed.
As a result of high demand, stock allocation and production may begin shortly after an order is received. Once an order has entered processing or production, it cannot be cancelled or modified.
We encourage all customers to carefully review product details, specifications, and compatibility before completing a purchase. If you are unsure about fitment or suitability, please contact our team prior to ordering — we are more than happy to assist.
Exceptions:
We will only offer a refund, replacement, or store credit if:
- The product is faulty or defective upon arrival
- The product supplied is incorrect (not what was ordered)
In these cases, you must notify us within 48 hours of receiving your order, along with clear photos and a description of the issue.
All approved returns must be unused, uninstalled, and in original packaging.
Consumer Rights:
This policy operates in accordance with the Australian Consumer Law. Nothing in this policy excludes or limits your rights under applicable consumer guarantees.